Version 1.0 / Effective 01/01/2024

PRIVACY STATEMENT

EDG Security & Fire Systems recognizes that privacy is a fundamental human right and recognizes the importance of privacy, security, and data protection to our customers and partners. As an organization operating primarily within the United States, we are committed to protecting personal information through responsible business practices, appropriate technical safeguards, and policies and procedures designed to meet or exceed applicable legal and regulatory requirements.

This Privacy Statement informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal data, including information that may be collected from your online activity, use of devices, and interactions you have with EDG Security & Fire Systems offline, such as when you engage with our customer support representatives. This Privacy Statement applies to all EDG Security & Fire Systems companies as well as EDG Security & Fire Systems-owned websites, domains, services (including device management), applications, subscriptions, and products, and those of our subsidiaries (collectively "EDG Security & Fire Systems Services"). In most cases, EDG Security & Fire Systems will be the data controller.

This Privacy Statement does not apply to third-party applications, products, services, websites, or social media features that may be accessed through links we provide on our EDG Security & Fire Systems Services for your convenience and information. Accessing those links will cause you to leave the EDG Security & Fire Systems Services and may result in the collection or sharing of information about you by a third-party. We do not control, endorse, or make any representations about those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data. We have an Accountability-based program and are committed to the following principles, which are based on internationally recognized frameworks and principles of privacy and data protection:

LAWFULNESS, FAIRNESS & TRANSPARENCY

We process personal data in accordance with law and with transparency and fairness to you. Our data processing activities are conducted: 1) with your consent; 2) in order to fulfill our obligations to you; 3) for the legitimate purposes of operating our business, advancing innovation and providing a seamless customer experience; or 4) otherwise in accordance with law.

NOTICE & CHOICE OF DATA USE

We are transparent and provide clear notice and choice to you about the types of personal data collected and the purposes for which it is collected and processed. We will not use personal data for purposes that are incompatible with these Principles, our Privacy Statement or specific notices associated with EDG Security & Fire Systems.

DATA ACCESS

We provide you with reasonable access along with the ability to review, correct, amend the personal data you have shared with us.

DATA INTEGRITY & PURPOSE LIMITATION

We only use personal data for the purposes described at the time of collection or for additional compatible purposes in accordance with law. We take reasonable steps to ensure that personal data is accurate, complete, and current and we only collect personal data which is relevant and limited to what is necessary for the purposes for which it is collected. We will keep personal data for no longer than is necessary for the purposes for which it was collected and then we will securely delete or destroy it.

DATA SECURITY

To protect personal data against unauthorized use or disclosure we implement strong information security controls in our own operations and offer market-leading products and solutions with high levels of data security protection.

ACCOUNTABILITY FOR ONWARD TRANSFER

We acknowledge our potential liability for transfers of personal data among EDG Security & Fire Systems entities or to third parties. Personal data will only be shared when third parties are obligated by contract to provide equivalent levels of protection.

HOW WE USE DATA

Complying with applicable laws, regulations, and record-keeping requirements

CUSTOMER EXPERIENCE

Providing you with a seamless customer experience by maintaining accurate contact and registration data, delivering comprehensive customer support, offering products, services, subscriptions and features that may interest you. We also use your data to deliver a tailored experience, personalize the EDG Security & Fire Systems Services and communications you receive and create recommendations based your use of EDG Security & Fire Systems Services.

TRANSACTION SUPPORT

Assisting with service agreements, work authorizations, invoicing, and account administration, including processing payments through authorized payment providers, scheduling services, coordinating equipment delivery when applicable, and supporting service-related adjustments or corrections.

PRODUCT SUPPORT & IMPROVEMENT

Supporting and improving the operation of installed systems and services, including maintenance, troubleshooting, warranty coordination, and assisting with manufacturer-provided firmware or software updates when applicable, to help ensure the continued operation of supported systems and services.

ADMINISTRATIVE COMMUNICATIONS

Communicating with you regarding services, billing, account matters, and other administrative or legally required notices.

SECURITY

Maintaining the integrity and security of our websites, systems, and services, and preventing or detecting security threats, fraud, or other criminal or malicious activity that could compromise information. When appropriate, we take reasonable steps to verify identity before granting access to sensitive information or systems. We also maintain physical and administrative safeguards, including monitoring and access controls, to protect our facilities and operations.

BUSINESS OPERATIONS

Conducting ordinary business operations, including account administration, internal record-keeping, service coordination, financial reporting, staff training, and quality assurance. Where permitted by law, communications with our offices may be monitored or recorded for quality, training, or security purposes. We may also verify identity when reasonably necessary to support services or protect against fraud.

RESEARCH & INNOVATION

Innovating new products, features and services using research and development tools and incorporating data analysis activities.

ADVERTISING

Providing personalized promotional offers on EDG Security & Fire Systems products and services and other selected partner websites. These communications include, but are not limited to, price lists, newsletters, other marketing emails, etc.

COMPLIANCE WITH LAW

Compliance with applicable laws, regulations, court orders, government, and law enforcement requests, to operate our services and products properly and to protect ourselves, our users and our customers and to solve any customer disputes.

CHANGES TO OUR PRIVACY STATEMENT

If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Privacy Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.